It allows job rotation between employees in different job position or having different job duties. It increases the flexibility of human resources management. What is more is employees understand more clearly about the overall operation of the hotel. For example, the front office staff can provide more than check-in or -out service, such as handling payment and the duties of concierge.
2. Increase in use of technology
A full service hotel operation has easily three or four operational systems for specific functions, i.e. Property Management System (PMS), Sales and Marketing, Catering, Point of Sale (POS), with mostly proprietary interface technologies connecting them. Since these on-property systems generate both vital business intelligence data as well as customer relationship relevant information, they in turn are connected to above-property systems (Customer Relationship Management (CRM) solutions, Business intelligence tools, finance, etc.). There are 3 main reasons of increasing use of technology in hotel operations:
a. Reduce complexity
b. Increase system availability
c. Obtain business relevant data to market and run the hotels effectively
3. Continued quest for increases in productivity
a. High labor costs: increase of salaries
b. Use of technology can increase the average output level in terms of time.
c. Customers are more demanding on efficiency.
4. Increasing use of revenue management
-Selling the right room to the right customer at the right rate
-Maximize room revenue at the hotel based on supply and demand
-Pricing strategies
-Demand forecasting
5. Greening of hotels and guest rooms
a. Energy & Carbon
The hotel uses condensing boilers with high thermal efficiency in order to reduce fuel consumption and reduce CO2 emissions equal to 75 tons
In all areas of the hotel, there are energy efficient light sources
The hotel has a solar panelled roof that helps illuminate all the corridors of the rooms and public areas, with a saving of 21, 000kWh/a. This corresponds to an annual reduction of carbon dioxide emissions of 11 tons. This, in turn, leads to savings on the electricity bill of around 25%, in addition to the reduction of 130 tons of CO2 into the environment over a period of a year
The hotel has introduced column electric car charging stations outside the front entrance
The lobby is decorated with original stone-coloured ottoman fabrics made from eco-friendly materials. The small tables are built with fragrant cedar logs certified by FSC (Forest Stewardship Council)
The conservatory has energy-efficient walls, high insulating capacity and is capable of shielding the bright light. The ceilings have large hanging lamps made from iron and glass fiber
At reception, an original back-lit ceiling simulates daylight hours that recall sunrise, noon and sunset – reflecting the hotel’s symbiosis with nature
Presence detection is implemented so the room lights will turn on when occupancy is detected and off again when occupancy is no longer detected
Presence detection in rooms is implemented so that fans/heaters are turned off when rooms are empty
Silent, emissions-free, high-efficiency kitchen refrigerators have been installed
The hotel features thermal windows with transmittance lower than 1.3 m2k
Linen and towels are changed only upon request
Bike-hire scheme is now available near the hotel
b. Water
The recovery of used water in the hotel from taps amounts to 20% per annum
Low water consumption taps have been installed
Grey water is harvested from the system and used for flushing toilets
c. Interior Design
Bathroom amenities such as soaps and liquids are made with essential oils without the presence of parabens and silicones. The packaging is also made from recyclable materials such as HDPE pipe stem (high density polythene), polypropylene caps, bags and polyethylene film, which are all 100% biodegradable materials
The table place mats and bread baskets in the restaurant are made from recycled material and are, in turn, recyclable
Room floors, corridors and bathroom covering are made from gres certified by ‘Live Green’
Communal areas and hotel corridor carpets are certified by ‘Eco Solution Q’
Room wall paper certified by ‘Nordic Ecolabel’
Room and communal areas upholstery certified by ‘Greenguard’ and ‘E.U. Ecolabel’
Communal areas’ fabrics certified by ‘Ecolabel’
Spring mattresses made of recycled materials
d. Efficiency/Waste
All printed paper comes from eco-certified paper with the FSC symbol. The FSC Certification (Forest Stewardship Council) guarantees that a product has been produced using timber sourced from sustainably-managed forests
All waste is separated and recycled
Recycling or reuse programme in place for materials such as batteries, florescent lighting tubes, bulbs, etc.
Partnership with an external eco-friendly laundry service: CL Laundry is an Iso 9004 certified company with low environment impact using 100% biodegradable
cleaning products
Cleaning products are eco-friendly as certified by Ecolabel
Partnership with Onlus ‘Gruppo Banco Alimentare’ (charity) for food collection from the restaurant, which is donated to local charities
Healthy menu both at breakfast and at the restaurant, using organic products
Filtered tap water served in sterilized recycled glass bottles
e. Education & training
Starhotels ‘educates’ its guests with an eco-tips leaflet which is handed out to each guest upon arrival
Starhotels trains its staff to comply with the green policies which are implemented throughout the hotel
Starhotels E.c.ho. (Eco Contemporary Hotel) Milano recently won recognition for its sustainability at the European Hotel Design Awards 2012.
6. Security
-Provide in-room safes
-Trained hotel staff responsible and accountable for looking after the security and well being of guests and visitors
-Advanced security technologies to facilitate safeguarding your security, such as; integrated surveillance systems, advanced lock and access control systems, and sophisticated asset protection tools
-Rigorous security and safety assessments and reviews
-Dedicated Fire/Life/Safety systems and monitoring.
-Comprehensive emergency response plans that staff are regularly trained on.
7. Diversity of the guest
-geographical such as guests from Fujian Province and Guangdong Province
-racial such as American and Japanese
-social-economical such as high- and middle-income group
-ages such as youngsters and elderly
-occupation such as students and business people
8. Compliance of the ADA
The Americans with Disabilities Act makes it possible for everyone with a disability to live a life of freedom and equality.
Passed by the Congress and signed into law by the President on July 26, 1990, the ADA is the first comprehensive declaration of equality for people with disabilities.
The ADA protects the civil rights of people with disabilities in all aspects of employment, in accessing public services such as transportation, and guaranteeing access to public accommodations such as restaurants, stores, hotels and other types of buildings to which the public has access.
9. Use of websites
Almost all the hotels create their own websites for room reservation, information showing and promotion. Customers can browse the hotel website to gathering the information and book a room, instead of walk-in, booking via phone or travel agency.
10. In-room technology
It is common that a hotel facilitates basic in-room technologies including automatic air control, Wi-Fi, lan cable, temperature control, automatic temperature control, LCD TV, energy saving electricity control, etc.
Reference: http://www.greenhotelier.org/our-themes/new-builds-retro-fits/eco-design-starhotels-e-c-ho-milano/
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